Finest breakdown cowl 2017/18

Sadly all automobiles, even the perfect ones, can break down, and after they do they go away you stood on the roadside hoping to the heavens that you simply renewed your breakdown cowl. This case could or could not additionally embrace a slighty indignant spouse. The excellent news is there are a lot of firms providing totally different ranges of canopy, starting from easy roadside repairs and automobile restoration, to insurance policies that give you lodging for the evening and a rent automotive. As there’s such a variety of insurance policies and firms on provide, evaluating costs and companies is important.  

To verify our readers are spending their cash with the perfect supplier, we’ve ranked the highest 18 breakdown firms within the UK, based mostly in your suggestions and rated the perfect 5 throughout seven classes – from ease of buy to the eventual results of the decision out, whether or not your automotive was towed to a storage or mounted on the spot.

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Why did you name the agency out? 

Mechanical fault 32%
Flat battery 32%
Tyre puncture 17%
Misfuel Three%
Ran out of gas Three%
Different 12%

Nearly two-thirds of you stated a mechanical fault or flat battery resulted within the want for help, whereas a flat tyre plagued one in six. Operating out of gas prompted simply three per cent of name outs – nevertheless, three per cent of those that obtained to the pumps made the final word error and put the mistaken gas within the tank.

• Finest automotive sellers 2017

How lengthy did it take breakdown supplier to reach at your automobile? 

Lower than 30 minutes 17%
30 minutes – 1 hour 46%
1-2 hours 26%
2-Three hours 7%
Greater than Three hours four%

Should you’ve ever been stranded on a motorway laborious shoulder in a rain storm you’ll know that point has a behavior of shifting slightly slowly, so how briskly your breakdown supplier can get to you is essential. Most patrols arrived in lower than 30 minutes or an hour, with 1 / 4 seen inside a few hours. Fortunately, the agony of being left ready for greater than three hours affected solely 4 per cent of breakdowns.

Results of name out

Drawback was completely mounted and I continued on my journey 39%
Drawback was quickly mounted and I continued on my journey 30%
I used to be towed to a storage of my selection 18%
I used to be towed to a location of my selection eight%
I used to be towed to a storage of the breakdown supplier’s selection Three%
They couldn’t assist me Three%

Fortunately, 39 per cent of points have been sorted completely by the highway, whereas 30 per cent of drivers continued with a brief repair. Not the whole lot might be mounted on the spot, and over a fifth of readers have been towed elsewhere. The excellent news is that breakdown suppliers couldn’t assist in simply three per cent of instances. 

• Finest automotive insurance coverage firms 2017

Cause for selecting supplier? 

Value 21%
Got here free with different service 15%
Status 13%
Used prior to now 10%
Good service 10%
Got here free with the automotive 9%
Vary of companies eight%
Suggestion 7%
Loyalty programme four%
Different four%

Our survey confirmed the dominant issue for many consumers is value – which is why the convenience of buy class performed a key position on this yr’s outcomes. Practically 1 / 4 of drivers got free cowl with both the acquisition of their automotive or one other service, corresponding to insurance coverage. One in 10 went again to a supplier they’d used earlier than. The standard of the service sways folks, too. Practically a 3rd selected their supplier due to its status, the standard of service or after being advisable by one other motorist.

So, subsequent time your coverage is up for renewal, which do you have to go for? Our rankings present the highest 5 UK breakdown corporations that will help you resolve.

5. Britannia Rescue – 87.95%

Britannia Rescue is among the largest breakdown suppliers within the UK, and takes the highest spot for velocity of restoration, as a result of it arrived on the scene in simply 65 minutes, on common. It additionally scored properly for a way straightforward its cowl was to buy, plus employees have been praised for his or her helpfulness. The corporate fared worse for a way properly it saved you knowledgeable whereas ready for a technician to reach. It was worth for cash the place Britannia actually stood out: you voted it the perfect of all our 18 suppliers – an enormous consequence contemplating what number of drivers base their buy on worth.  

Proprietor’s view: “Britannia has a superb status and my annual premium is all the time very aggressive.” 

Common arrival time? 65 Minutes  
High results of name out? 33.Three% everlasting repair

Get a quote from Britannia Rescue right here 

four. SAGA – 88.98%

Saga affords breakdown cowl for over-50s, and was voted primary in three classes. You stated it was the perfect for preserving you knowledgeable, and it was additionally voted in prime spot for velocity of restoration in addition to the power to repair a fault. Technicians resolved two-thirds of issues there after which, which will likely be a plus for many who are most involved about getting shifting once more. However whereas the roadside patrols have been stated to reach fairly shortly and proved competent, drivers rated them barely down for each their presentation and their friendliness. 

Proprietor’s view: “When referred to as upon Saga has attended shortly and handled the issue effectively.” 

Common arrival time? 66 Minutes  
High results of name out? 33.Three% everlasting repair

Get a quote from SAGA right here

Three. Inexperienced Flag – 89.26% 

Driver Energy 2017’s most constant breakdown supplier throughout the board, Inexperienced Flag clinched silver or bronze in all seven classes however didn’t declare any prime spots. The community of native garages and mechanics is a properly oiled machine that provides good-value cowl, with 37.eight per cent of issues completely mounted by the roadside. You advised us you favored the additional cowl Inexperienced Flag supplied for caravans, which guarantees to take you to your vacation vacation spot and residential once more. An arrival time of simply 66 minutes can also be beneath the trade common.

Proprietor’s view: “Useful, well mannered and talked us by the process after we had a breakdown.”

Common arrival time? 66 Minutes  
High results of name out? 37.eight% everlasting repair

Get a quote from Inexperienced Flag right here

2. AutoAid – 89.49%

It’s encouraging to see a change to the dominance of the massive, long-established breakdown suppliers within the UK, and AutoAid’s place at quantity two is simply that. The agency mounted a powerful 67 per cent of issues, both completely or quickly, by the roadside; technicians didn’t assist in lower than two per cent of name outs. Drivers advised us AutoAid’s flat-fee cowl is extraordinarily straightforward to arrange, and represents good worth for cash. You additionally praised AutoAid’s communication, stating you have been knowledgeable of when the technician was being despatched and what work was wanted.

Proprietor’s view: “AutoAid solutions the telephone promptly, will get a mechanic out shortly and repays cash swiftly.” 

Common arrival time? 73 Minutes  
High results of name out? 34.6% everlasting repair 

Get a quote from AutoAid right here

1. GEM Motoring Help – 91.03% 

GEM Motoring Help takes the highest spot. You rated it far above its rivals when it got here to ease of buy. Readers advised us they handled essentially the most useful and pleasant employees of any supplier, and have been happy with the presentation of technicians. GEM positioned 10th for the velocity of restoration, with a time of 76 minutes, however most drivers have been capable of proceed with both a everlasting or a brief repair. It’s additionally the little issues, such because the journal despatched to clients and the smartphone app that gives your location to technicians, that had GEM topping the charts. 

Proprietor’s view: “The service has been unbelievably good and couldn’t be improved on.” 

Common arrival time? 76 Minutes  
High results of name out? 30.9% everlasting repair

Get a quote from GEM Motoring Help right here

Now see the greatest automobiles to personal in 2017, compiled from Driver Energy knowledge.